1. ABOUT THIS POLICY
1.1. This Refund Policy explains when fees paid for Speed Funded Programmes may or may not be refunded.
1.2. Speed Funded is operated by Sandsoft Tech Services FZ-LLC, a company registered in the United Arab Emirates under registration number 47027836, with its registered address at FDRK5906, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates (the “Company”, “Speed Funded”, “we”, “us” or “our”).
1.3. This Policy applies to purchases made through speedfunded.com and should be read together with the Speed Funded Terms and Conditions, the rules applicable to the Programme purchased, and any terms displayed and accepted at checkout.
1.4. Nothing in this Policy excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded. If mandatory law gives you a greater right or remedy than this Policy, that mandatory law will apply.
2. DIGITAL SERVICES AND IMMEDIATE ACCESS
2.1. Speed Funded Programmes are digital services. The fee paid is a service fee for access to a simulated trading Programme, its digital infrastructure, account credentials, assessment, monitoring and related services. It is not a deposit, investment, trading balance or contribution of trading capital.
2.2. When you complete a purchase, you request that supply and performance of the digital service begin as soon as access or account credentials are made available.
2.3. To the extent permitted by applicable law, you acknowledge that any statutory cancellation or withdrawal right may be reduced or lost once digital performance begins. Nothing in this clause limits a right that cannot lawfully be waived.
3. GENERAL NO-REFUND RULE
3.1. Programme fees are non-refundable once:
(a) account credentials or Programme access have been issued or made available;
(b) the purchased Account has been activated; or
(c) simulated trading has commenced,
whichever occurs first, except in the limited circumstances described in Section 4 or where mandatory law requires otherwise.
3.2. A request submitted before activation does not automatically guarantee a refund. We will consider whether fulfilment or digital performance has already begun, whether the order can still be cancelled, the circumstances of the request and any applicable mandatory rights.
3.3. Stopping use of a Programme, leaving an Account unused or closing a Speed Funded profile does not create a refund right.
4. CIRCUMSTANCES IN WHICH A REFUND MAY BE AVAILABLE
4.1. Subject to verification, a full or partial refund may be issued where:
(a) payment was collected but we rejected or cancelled the order before activation;
(b) the same purchase was charged more than once because of a verified payment-processing error;
(c) a transaction was genuinely unauthorised and the claim is verified by us or the applicable payment provider;
(d) we are unable to provide the purchased Programme because of a material technical failure within the reasonable control of Speed Funded or its authorised providers and cannot provide a reasonable replacement or remedy;
(e) the digital service is materially defective or materially different from what was purchased and applicable law requires a refund or other remedy;
(f) the applicable checkout or promotion terms expressly provide a refund or fee reimbursement; or
(g) a refund is otherwise required by mandatory law.
4.2. We may first offer to correct the issue, restore access, replace the affected Account, re-perform the service or provide another reasonable remedy where permitted by applicable law.
4.3. Any discretionary refund outside the circumstances above is determined case by case and does not create an obligation to approve the same or a similar request in the future.
5. CIRCUMSTANCES THAT DO NOT NORMALLY QUALIFY FOR A REFUND
5.1. Except where mandatory law requires otherwise, refunds will not be provided because:
(a) you changed your mind after access or credentials were made available;
(b) you purchased the wrong Programme, Account size, add-on or option and did not contact us before fulfilment began;
(c) you did not use the Account, no longer have time to trade, or did not understand the Programme Rules before purchasing;
(d) you failed a Challenge, breached a trading objective or loss limit, or did not achieve a desired result;
(e) your Account was suspended, failed or terminated for breach of the Terms and Conditions, Programme Rules, prohibited trading requirements, payment rules, identity requirements or applicable law;
(f) you could not complete or pass identity, age, sanctions, residency, payment-owner or other compliance checks because information supplied by you was false, incomplete, inconsistent or ineligible;
(g) you purchased or accessed the Services from a Restricted Jurisdiction or used technology or information to conceal or misrepresent your location;
(h) you experienced an issue caused by your device, software, internet connection, credentials, local settings or another matter outside our reasonable control;
(i) there was a minor, temporary or non-material interruption that was resolved within a reasonable period;
(j) a discount, promotion or lower price became available after your purchase;
(k) your bank, card issuer, wallet, exchange or payment provider applied a fee, exchange rate or currency-conversion charge; or
(l) you expected or failed to receive a Reward for which you did not satisfy all applicable conditions.
6. CHALLENGE-FEE REIMBURSEMENTS
6.1. Passing a Challenge or entering a Funded Account does not by itself create a right to a refund or reimbursement of the Challenge fee.
6.2. If a specific Programme expressly includes a Challenge-fee reimbursement, it will be governed by the Programme Rules, Account Parameters, checkout terms or promotion terms applicable to that purchase. Such a reimbursement may be conditional on Funded Account activation, compliance checks, completion of a trading cycle, approval of a first Reward or other stated requirements.
6.3. A contractual fee reimbursement described in this Section is separate from a refund for a cancelled, duplicate, unauthorised or defective transaction.
7. HOW TO REQUEST A REFUND REVIEW
7.1. Send your request to support@speedfunded.com from the email address registered to your Speed Funded profile.
7.2. Your request should include:
(a) your full name;
(b) your registered email address;
(c) the order or transaction number;
(d) the Programme and Account size purchased;
(e) the payment date and amount;
(f) a clear explanation of the reason for the request; and
(g) any supporting screenshot, bank record or other evidence reasonably required to review the request.
7.3. Do not send full payment-card details, private wallet keys, passwords or authentication codes. If card identification is needed, we will request only appropriately limited information, such as the last four digits.
7.4. Submit any duplicate, unauthorised or non-delivery claim as soon as reasonably possible after discovering the issue. Delay may make verification more difficult but does not remove any non-waivable legal right.
7.5. We may request additional information and may refer payment-related questions to the applicable payment processor or Merchant of Record. Failure to provide information reasonably necessary to verify the request may prevent or delay a decision.
8. REFUND DECISIONS AND PROCESSING
8.1. We will review the information available, the status and activity of the Account, fulfilment records, payment records, Programme Rules and applicable law.
8.2. If a refund is approved, it will normally be limited to the amount actually collected for the affected purchase and returned through the original payment method where reasonably available. We will not send a refund to an unrelated person, payment instrument or account.
8.3. Where applicable law permits a partial refund to reflect digital services already supplied, the refundable amount may be reduced accordingly.
8.4. Processing times depend on the payment method, payment provider, banking network, currency and jurisdiction. Once a refund has been submitted, the time taken for it to appear is outside our direct control.
8.5. If payment was made using a digital asset, any approved refund will be handled through an available compliant payment route. Unless mandatory law requires otherwise, the amount will be determined by reference to the purchase amount or settlement value actually received, not a later change in the market value of the digital asset.
8.6. An approved refund cancels the related purchase. We may close the corresponding Account, withdraw credentials and cancel unused access, resets, add-ons or benefits linked to that purchase. A refund does not reinstate an Account or preserve a right to any Reward.
9. CHARGEBACKS AND PAYMENT DISPUTES
9.1. Before initiating a chargeback or payment dispute, please contact support@speedfunded.com and give us a reasonable opportunity to investigate and resolve the matter. This request does not restrict any non-waivable right to dispute a transaction with your payment provider.
9.2. Initiating a chargeback does not guarantee that it is valid or that funds will be returned. We may provide the payment provider with relevant purchase, acceptance, access, usage, identity, trading and communication records to respond to a dispute.
9.3. A knowingly false, duplicate, abusive or fraudulent chargeback may result in suspension or termination of Accounts and recovery of reasonable costs where permitted by law.
10. POLICY UPDATES
10.1. We may update this Policy prospectively to reflect changes to our Programmes, payment arrangements, operations or legal obligations. The version applicable to a purchase will be the version in effect when that purchase was made, unless a change is required by law or is more favourable to you.
11. CONTACT
Questions or refund-review requests should be sent to:
Email: support@speedfunded.com
Company: Sandsoft Tech Services FZ-LLC
Registered address: FDRK5906, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates