This Privacy Policy explains how Sandsoft Tech Services FZ-LLC collects, uses, stores, shares and protects personal data when you visit speedfunded.com, create or use a Speed Funded profile, purchase or participate in a Challenge or evaluation, communicate with us, or otherwise use our services.
Please read this Privacy Policy together with our Terms & Conditions, Programme Rules, Risk Disclosure, Restricted Jurisdictions policy and any separate Funded Account Agreement that applies to you.
1. WHO WE ARE
1.1. Sandsoft Tech Services FZ-LLC is a company registered in the United Arab Emirates under registration number 47027836, with registered address at FDRK5906, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates (the “Company”, “Speed Funded”, “we”, “us” or “our”).
1.2. For the personal data covered by this Privacy Policy, the Company generally acts as the data controller and determines why and how that data is processed.
1.3. Some independent providers, including payment, identity-verification or other service providers, may act as separate controllers for data they process under their own legal obligations. Their privacy notices may also apply when you interact directly with them.
2. SCOPE
2.1. This Privacy Policy applies to speedfunded.com, the Speed Funded dashboard and User Profile, Challenge and evaluation services, customer support, compliance processes, promotional communications and related services made available by or for the Company.
2.2. A Funded Account may also be subject to privacy information contained in, or provided with, the separate Funded Account Agreement presented before activation.
2.3. This Privacy Policy does not control the independent privacy practices of websites, platforms or services that are not operated by the Company. You should review the privacy notice of any third party with which you interact.
3. PERSONAL DATA WE COLLECT
Depending on how you use the services, we may collect the following categories of personal data.
3.1. Identity and profile data
This may include your name, title, date of birth, nationality, country of residence, residential address, telephone number, email address, username, customer or account identifiers and profile preferences.
3.2. Identity-verification and compliance data
This may include copies or details of government-issued identification, proof of address, a photograph, selfie, video or liveness-verification result, citizenship and residency information, sanctions and politically exposed person screening results, fraud-risk indicators, source-of-payment information and other information reasonably required for identity, age, sanctions, fraud or eligibility checks.
Where a verification provider performs biometric or liveness analysis, the provider may process facial images or biometric-derived information in accordance with applicable law and its own privacy notice. We may receive a verification result, risk indicator or limited supporting information rather than all raw verification data.
3.3. Purchase and payment data
This may include the Programme purchased, account size, price, currency, tax information, discounts, invoices, receipts, transaction status, payment method, limited payment identifiers, billing address, refunds, chargebacks and payment-related communications.
Payments may be processed by independent payment providers. We do not normally receive or store complete card numbers, card security codes, private wallet keys or online-banking credentials.
3.4. Programme and simulated-trading data
This may include Trading Account identifiers, simulated orders, positions, instruments, prices, timestamps, balances, equity, gains and losses, trading frequency, strategy patterns, rule calculations, objective status, drawdown information, breach indicators, performance analytics, Reward-related information and other activity within the simulated trading environment.
3.5. Technical, device and security data
This may include your internet protocol address, approximate location derived from that address, device and browser type, operating system, language, time zone, session identifiers, login times, authentication events, device identifiers, network information, pages viewed, clicks, crash reports, cookies and similar technologies, and security or fraud-detection logs.
3.6. Communications and support data
This may include emails, support tickets, live-chat messages, complaint records, survey responses, call or meeting records where lawfully recorded, and information you provide when contacting us or interacting with our official channels.
3.7. Marketing and preference data
This may include your communication preferences, consent records, campaign interactions, referral or affiliate information, promotion use and responses to marketing content.
3.8. Data received from third parties
We may receive information from trading-technology providers, identity-verification services, payment providers, fraud-prevention services, sanctions-screening databases, analytics providers, affiliates or referral partners, customer-support tools, publicly available sources and authorities where permitted by law.
3.9. Aggregated or de-identified data
We may create and use aggregated, statistical or de-identified data for analytics, research, fraud prevention, risk modelling, service improvement and business planning. We treat that information as personal data if it can reasonably be linked back to an identifiable individual.
4. HOW WE USE PERSONAL DATA
We may use personal data to:
(a) create, authenticate, secure and administer your User Profile and Trading Accounts;
(b) process purchases, issue receipts, administer promotions, handle refunds and respond to payment disputes;
(c) provide Challenge and evaluation services, calculate objectives and limits, assess performance, identify rule breaches and administer progression;
(d) verify identity, age, location and eligibility, and conduct sanctions, fraud, payment and other compliance checks;
(e) assess eligibility for a Funded Account or Reward and support the administration of any separate Funded Account Agreement;
(f) detect, investigate and prevent account sharing, identity misuse, location concealment, payment fraud, platform abuse, prohibited strategies, cyber threats and other misconduct;
(g) provide customer support, respond to requests and complaints, and send important service, security, rule or account communications;
(h) operate, maintain, troubleshoot, secure, analyse and improve the website, dashboard, simulated environment and related services;
(i) perform analytics, testing, research, risk modelling and service development using appropriately protected data;
(j) send marketing communications where permitted, measure campaign performance and manage your communication preferences;
(k) establish, exercise or defend legal claims, enforce our agreements and protect the rights, property and safety of users, the Company and its providers;
(l) comply with applicable laws, lawful requests, court orders, sanctions requirements, tax or accounting duties and other legal obligations; and
(m) support a merger, reorganisation, financing, investment, sale of assets or similar business transaction, subject to appropriate confidentiality and data-protection measures.
5. LAWFUL BASES FOR PROCESSING
Where applicable law requires a lawful basis, we rely on one or more of the following:
5.1. Contract
Processing is necessary to take steps at your request before entering a contract or to perform our contract with you, including account administration, Programme access, performance assessment, customer support and payment administration.
5.2. Legal obligation
Processing is necessary to comply with applicable legal, regulatory, sanctions, tax, accounting, court or law-enforcement requirements.
5.3. Legitimate interests
Processing is necessary for legitimate business interests such as securing the services, preventing fraud and abuse, enforcing Programme Rules, improving operations, analysing performance, managing complaints, protecting legal rights and communicating with users. We consider the effect of this processing on your rights and interests.
5.4. Consent
We rely on consent where required, including for certain cookies, electronic marketing, optional features or sensitive-data processing. You may withdraw consent at any time, but withdrawal does not affect processing already carried out lawfully.
5.5. Other lawful grounds
Where permitted, we may process personal data to protect vital interests, perform a task in the public interest, establish or defend legal claims, or on another lawful ground available under applicable data-protection law.
6. AUTOMATED MONITORING AND DECISIONS
6.1. We and our authorised providers may use automated tools to monitor simulated trading, calculate objectives and loss limits, detect duplicate or linked accounts, identify unusual login or device activity, screen sanctions and fraud risk, and flag possible breaches.
6.2. Automated systems may generate alerts, restrictions or preliminary results. Material adverse decisions may be reviewed by authorised personnel where appropriate or required by law.
6.3. If a decision with a significant effect on you was made solely by automated means and applicable law gives you a right to human review, you may request that review by contacting support@speedfunded.com. We may require information necessary to verify your identity and investigate the decision.
7. WHEN WE SHARE PERSONAL DATA
We may share relevant personal data with the following categories of recipients only to the extent reasonably necessary for the stated purpose:
(a) trading-technology, simulated-account, market-data and Programme-infrastructure providers;
(b) website hosting, cloud storage, cybersecurity, authentication, communications, customer-support and software providers;
(c) payment processors, card networks, banks, wallet or payout providers, fraud-prevention services and tax or invoicing providers;
(d) identity-verification, liveness, sanctions, adverse-media and compliance-screening providers;
(e) analytics, marketing, advertising, referral and affiliate-service providers, subject to consent or opt-out rights where required;
(f) professional advisers, auditors, insurers, banks, investors and transaction counterparties who are bound by appropriate duties of confidentiality;
(g) courts, regulators, law-enforcement bodies, tax authorities, government agencies or other persons where disclosure is required or permitted by law; and
(h) a buyer, investor, successor or other relevant party in connection with a proposed or completed merger, reorganisation, financing, acquisition or transfer of all or part of the business.
We do not sell personal data for money. Some laws may define certain uses of analytics, advertising cookies or partner technologies as a “sale”, “sharing” or targeted advertising. Where those laws apply, we will provide any required consent or opt-out mechanism.
8. INTERNATIONAL DATA TRANSFERS
8.1. The Company is established in the United Arab Emirates and our users and service providers may be located in different countries. Your personal data may therefore be processed outside your country of residence.
8.2. Where required, we use safeguards intended to protect transferred data, such as contractual data-protection terms, transfer agreements, approved standard clauses, adequacy mechanisms, access controls and security assessments.
8.3. No transfer mechanism eliminates every risk. We select providers and safeguards with regard to the nature of the data, purpose of processing, destination and applicable legal requirements.
9. DATA RETENTION
9.1. We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the services, maintaining accurate account and transaction records, resolving disputes, enforcing agreements, preventing fraud and meeting legal, tax, accounting and compliance requirements.
9.2. Retention periods depend on the type of data and applicable requirements. Account, contract, payment and compliance records may normally be retained for up to five years after the end of the customer relationship or the relevant transaction, and longer where required by law, a dispute, investigation, legal hold or legitimate fraud-prevention need.
9.3. When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely isolate it. Aggregated or genuinely de-identified information may be retained for longer because it no longer identifies you.
10. COOKIES AND SIMILAR TECHNOLOGIES
10.1. We and authorised providers may use cookies, pixels, local storage, software development kits and similar technologies. These may include:
(a) strictly necessary technologies used for login, authentication, checkout, security, fraud prevention and core site functions;
(b) preference technologies used to remember settings such as language or display choices;
(c) analytics technologies used to understand traffic, use, performance and errors; and
(d) marketing technologies used to measure campaigns, referrals or advertisements and, where permitted, tailor content.
10.2. Where required by law, non-essential technologies will be used only after your consent. You may manage available choices through the cookie controls displayed on the website and through your browser or device settings. Blocking necessary technologies may prevent parts of the services from working.
10.3. Your browser or device may offer “Do Not Track”, Global Privacy Control or similar signals. We will respond to legally recognised signals where required and technically supported.
11. MARKETING COMMUNICATIONS
11.1. We may send product news, promotions or educational content where you have consented or where another lawful basis permits. Service, security, account and legal notices are not marketing and may still be sent when necessary.
11.2. You may opt out of marketing emails by using the unsubscribe link in the message or by contacting support@speedfunded.com. The change may take a reasonable period to take effect, and we may retain a suppression record so that your preference is respected.
12. DATA SECURITY
12.1. We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. Measures may include access controls, encryption in transit, credential protections, logging, monitoring, provider due diligence, staff confidentiality and incident-response procedures.
12.2. No internet transmission, platform or storage system is completely secure. You must use a strong unique password, protect authentication methods, keep devices secure and contact support@speedfunded.com promptly if you suspect unauthorised access.
13. YOUR PRIVACY RIGHTS
13.1. Depending on the law that applies to you, you may have the right to:
(a) receive information about how your personal data is processed;
(b) request access to, or a copy of, your personal data;
(c) correct inaccurate or incomplete personal data;
(d) request deletion of personal data in qualifying circumstances;
(e) restrict or object to particular processing;
(f) withdraw consent at any time where processing relies on consent;
(g) receive certain personal data in a structured, commonly used and machine-readable format or request its transfer where legally applicable;
(h) object to direct marketing;
(i) request human review of certain solely automated decisions where applicable;
(j) opt out of any legally defined sale, sharing or targeted advertising where applicable; and
(k) complain to a competent data-protection authority.
13.2. These rights are not absolute. We may retain or continue processing information where permitted or required for contract administration, security, fraud prevention, legal compliance, recordkeeping, legal claims or the rights of others.
13.3. To exercise a privacy right, email support@speedfunded.com from your registered email address and clearly describe your request. We may ask for information necessary to verify your identity, locate the relevant records and confirm the authority of any representative. We will respond within the period required by applicable law.
13.4. We will not unlawfully discriminate against you for exercising an applicable privacy right. If you are dissatisfied with our response, you may reply and request a further review or contact the competent authority available to you.
14. CHILDREN
The services are not intended for anyone under 18 years of age. We do not knowingly permit a minor to create a User Profile or participate in a Programme. If you believe a minor has provided personal data, contact support@speedfunded.com so that we can investigate and take appropriate action.
15. THIRD-PARTY LINKS AND SERVICES
The website or dashboard may contain links to independent websites or services. We are not responsible for their content, security or privacy practices. Review their privacy notices before providing personal data.
16. CHANGES TO THIS PRIVACY POLICY
16.1. We may update this Privacy Policy to reflect changes in law, technology, providers or our processing practices. The “Last updated” date will identify the current version.
16.2. If a change materially affects your rights or how we use personal data, we will provide additional notice where required, such as through the website, dashboard or email. Changes apply prospectively unless applicable law requires otherwise.
17. CONTACT US
For privacy questions, requests or complaints, contact:
Sandsoft Tech Services FZ-LLC
Speed Funded Privacy Contact
FDRK5906, Compass Building
Al Shohada Road, Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Email: support@speedfunded.com